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DataNet Pacific, 1019 Waimanu Street, Suite 103, Honolulu, Hawaii, 96814 Phone: 808.529.5678

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Copyright © 2007 - 2018 DataNet Pacific. All Rights Reserved. Hawaii Technology Partner Since 1987.

HAWAII NETWORK

 

SUPPORT SERVICES

Three IT Support Teams, One Incredible Service

Delegate Network Support and 

Secure Your Network the Rightway Way

Get fast network support for your business Network. IT support for hardware and software is at the core of what we do for our clients. With a focus on maximizing up-time, our network support technicians utilize the latest tools and processes to create a support system that fits your company’s specific needs.

Three IT Support Teams, One Incredible Service
Response times are crucial to resolving IT issues quickly, which is why we have 3 teams of network support technicians. Each team is dedicated to carrying out tasks as quickly and efficiently as possible.

Our remote support team acts as your first point of contact. This team can connect with you and your network almost instantly through the internet.

 

Second, our onsite support team services southeast Michigan on-site, at your location, with IT support to quickly respond to matters that need physical or onsite attention.

 

Third, our in-house hardware support team handles any hardware repairs as well as all PC and laptop performance maintenance and cleanups.

Weighted Tickets, Fast Network Support
When network issues come into our ticketing system, our support specialists see and prioritize them according to issue details and affect on networks. Most issues are addressed as soon as they come in, but tickets affecting multiple users such as server outages take immediate priority.

Because we have technicians dedicated to remote IT support as well as technicians dedicated to onsite IT support, critical tickets can always be addressed as they come in. And depending on the issue, our remote support specialists can begin troubleshooting while onsite support specialists are on their way to your location.

Our Network Technicians’ Get-It-Done Approach
Each network technician at DataNet Pacific spearheads issues with a focus on up-time. This approach allows us to resolve problems quickly. It also allows us to figure out vendor responsibility after the solution is applied and systems are back up and functioning. Our technicians work diligently to make sure the same problem doesn’t happen twice.

Because we take the lead on all issues, there is only one call you have to make. From all-around or as-needed network support to managed services, we can create a support plan that fits your budget and your business.

To learn more about network IT support services in Hawaii with DataNet Pacific fill out the free  network  assessment form today

Network Support, Management, and Security Services for Hawaii Businesses

NETWORK SUPPORT

At DataNet Pacific, we provide prompt, professional network support with a focus on fast response times and network up-time.

Our support resources range from remote support via the Internet to onsite support.

 

With with after-hours and weekend appointments available, we are always working to maximize your network’s availability.

NETWORK SECURITY

Securing your network is crucial in today’s world of malware, automated hacking scripts, and cyber crime.

With the need to connect from anywhere, from any device, at any time, come multiple points of vulnerability.

 

We stay on top of the latest methods and exploits, protecting your network at all turns on an ongoing basis.

TECH SUPPORT

At DataNet Pacific, our goal is to simplify all aspects of Information Technology so you can focus on the core of your business. 

 

To see this goal through, we have a full range of IT services – everything from hardware repair to onsite installation.

If your business needs are IT-related, chances are we have a proven solution to meet them.

Talk to our experts about your business needs. We won't charge you a cent. 

Our Client Executives work to customize a solution that perfectly fits your business needs.